ABI Healthcare, ATD Home Health Agency, Life Improvement Homecare, Inc.

Duties and Responsibilities include but not limited to: ● Provide exceptional service to patients and their families with professionalism and empathy. ● Answer and route incoming calls accurately to appropriate departments or team members. ● Respond to common patient and customer inquiries in a timely, courteous manner. ● Address, resolve, or escalate patient concerns as appropriate. ● Contact patients and assist them with Managed Long-Term Care (MLTC) applications and related needs. ● Manage extensive phone and email communications daily with patients, caregivers, and insurance representatives. ● Verify eligibility and benefits for Medicare, Medicaid, Commercial, and Managed Care insurances using online portals and/or direct calls. ● Submit and track referrals to insurance companies and monitor case progress until completion. ● Enter and maintain accurate data for new cases; follow up on authorizations as needed. ● Build and maintain positive relationships with community partners and referral sources. ● Ensure compliance with Medicaid, HIPAA, and agency policies at all times. Qualifications and Requirements ● Fluent in English and Mandarin (Required), Cantonese speaking preferred. ● Excellent customer service, communication, and interpersonal skills. ● Organized, detail-oriented, and able to manage multiple priorities. ● Proficient in Microsoft Office and Adobe PDF editing. ● Familiarity with Medicaid and MLTC processes (ePACES, Maximus, MLTC enrollment) preferred. ● Ability to learn quickly and adapt to new processes ● 1+ year experience as an Intake Coordinator or in related customer service role preferred. ● Experience with HHA Exchange preferred. ● High school diploma or higher required. Language: ● English (Required) ● Mandarin (Required) ● Cantonese (Preferred) Work Location: Flushing Work authorization: ● United States (Required) Job Type: Full-time Benefits: • 401(k) • Health insurance • Paid time off Work Location: In person

COMPANY OVERVIEW KCM coordinates the delivery of home care services to Chinese-American patients in New York City and Long Island through a network of three Licensed Home Care Service Agencies (LHCSAs): ABI Healthcare, ATD Home Health Agency, and Life Improvement Homecare. We are looking for mission-driven contributors who want to be part of something that matters.   ROLE SUMMARY ABI, Life, and ATD are looking for a passionate, organized, patient, and well-spoken Care Coordinator to support our agency (we will place you at one of the three agencies where you bestfit). This role is the heart and soul of our operations. You are the point-person for patients, caregivers, and families. This role is ideal for someone who thrives on helping others and is committed to providing the best service possible for our clients. We want to hear from you.   WHAT YOU’LL DO ● Coordinate Care: Match seniors with awesome caregivers and keep schedules running smoothly. Be the go-to problem solver when things get tricky. ● Build Connections: Show empathy and patience for seniors. Create long lasting relationships. You’re the key to making their day better! ● Deliver Great Service: Handle questions fast, and make sure families feel supported. ● Shape Strategy: Gather data and identify trends that support informed decision-making. ● Fuel the Flow: Collaborate with insurance partners to keep the business thriving. ● Rock Compliance: Protect our patients’, caregivers’ and company data. Train caregivers on electronic visit verification (EVV). Uphold the rules set by NY State.   WHAT YOU’LL BRING ● Experience: You’ve worked in customer-service roles before. You LOVE people. ● Education: High school diploma or GED required ● Language: English + Mandarin and/or Cantonese. Additional Chinese dialects preferred. ● Technical skills: Can use computers well. Picks up on new tools and programs fast. ● Problem-solving: You resolve issues with speed. Challenges are opportunities. ● Organizational skills: Excellent time management and multitasking skills. ● Cultural Sensitivity: Deep respect and understanding of the communities we serve.   WHY JOIN US ● Growth: Be at New York’s  fastest  growing agency and part of a  National  Network. ● Impact: Help shape the future of how home care is delivered. ● Community: Work with a close-knit team that values empathy, respect, dignity, and friendship.   LOCATION Flushing, New York (about 30-45 minutes from Manhattan). In-office 5 days a week.   Job Type: Full-time   Benefits: • 401(k) • Health insurance • Paid time off Language: • Chinese (Required) Work Location: In person

Major Home Health Care Agency located in Queens, NY is seeking a highly professional and friendly Front Desk Associate to join its team. The ideal candidate will have prior experience in a front desk or customer service role, with a strong focus on providing excellent customer support and maintaining a welcoming environment. As the first point of contact for its home health aides, this person will play a crucial role in ensuring smooth operations and a positive experience. Responsibilities: • Greet and welcome home health aides with a warm and friendly demeanor while conducting check-in process. • Facilitate successful front desk operations for high-volume office. • Receive incoming calls and coordinate with back-end staff to fulfill aide's requests. • Uphold quality control policies and procedures to increase aide’s satisfaction. • Provide outstanding service to new and long-standing aides by listening closely to concerns and developing solutions. • Process documentation and troubleshot discrepancies to build aide's rapport. • Explain benefits and recommendations to maximize aide’s retention. • Improve customer service waiting times to mitigate complaints. • Resolve aide’s inquiries, questions and concerns to consistently offer quality service and meet performance goals. • Deliver prompt service to prioritize aide’s needs. • Consistently maintain an organized workspace at the front desk, contributing to a professional atmosphere in the office. • Ensure all work is conducted in accordance with company compliance policies and procedures. • Provide the highest standard of customer service in every engagement, upholding the company’s commitment to excellence. Qualifications: • Proven experience as a front desk associate, receptionist, or in a similar customer-facing role. • Excellent communication and interpersonal skills. • Strong organizational and multitasking abilities. • Ability to handle stressful situations with professionalism. • Languages required: Cantonese and Mandarin. • Computer skills required: MS office. Benefits: • Competitive salary • Health benefits • Paid time off • Positive and supportive work environment If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply. Job Type: Full-time Benefits: • 401(k) • Health insurance • Paid time off Language: • Mandarin (Required) • Cantonese (Required) • English (Required) Work Location: In person