Experienced HR Front Desk Associate
- ABI Healthcare, ATD Home Health Agency, Life Improvement Homecare, Inc.
- Flushing, NY 11354, USA
- Dec 15, 2025
Job Description
Major Home Health Care Agency located in Queens, NY is seeking a highly professional and friendly Front Desk Associate to join its team. The ideal candidate will have prior experience in a front desk or customer service role, with a strong focus on providing excellent customer support and maintaining a welcoming environment. As the first point of contact for its home health aides, this person will play a crucial role in ensuring smooth operations and a positive experience.
Responsibilities:
• Greet and welcome home health aides with a warm and friendly demeanor while conducting check-in process. • Facilitate successful front desk operations for high-volume office. • Receive incoming calls and coordinate with back-end staff to fulfill aide's requests. • Uphold quality control policies and procedures to increase aide’s satisfaction. • Provide outstanding service to new and long-standing aides by listening closely to concerns and developing solutions. • Process documentation and troubleshot discrepancies to build aide's rapport. • Explain benefits and recommendations to maximize aide’s retention. • Improve customer service waiting times to mitigate complaints. • Resolve aide’s inquiries, questions and concerns to consistently offer quality service and meet performance goals. • Deliver prompt service to prioritize aide’s needs. • Consistently maintain an organized workspace at the front desk, contributing to a professional atmosphere in the office. • Ensure all work is conducted in accordance with company compliance policies and procedures. • Provide the highest standard of customer service in every engagement, upholding the company’s commitment to excellence.Qualifications:
• Proven experience as a front desk associate, receptionist, or in a similar customer-facing role. • Excellent communication and interpersonal skills. • Strong organizational and multitasking abilities. • Ability to handle stressful situations with professionalism. • Languages required: Cantonese and Mandarin. • Computer skills required: MS office.Benefits:
• Competitive salary • Health benefits • Paid time off • Positive and supportive work environmentIf you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply.
Job Type: Full-time
Benefits:
• 401(k) • Health insurance • Paid time offLanguage:
• Mandarin (Required) • Cantonese (Required) • English (Required)Work Location: In person
KCM manages the staffing and talent acquisition for three established Long-Term Home Health Care Agencies: ABI, ATD, and Life. Our agencies specialize in providing essential home care services to the Chinese American community in New York City and Long Island.