Rocket Pest Control

Our Retention Specialist will provide world class customer service by managing customer cancellations, cancel/move accounts, and customer call backs. Primary responsibilities will include saving customers from cancelling services, handling call backs from homeowners that have moved or sold property and contacting new homeowners taking over properties from current customers.

The Customer Service Professional will provide world class customer service and sales support by responding to customers’ requests, courteously and professionally. The Customer Service Professional handles both inbound and outbound customer service-related calls, sets up call back services for current customer accounts, maintains current customer accounts, and documents all pertinent notes in each customer’s account.

Our Call Center Trainer is responsible for identifying and analyzing process improvement initiatives within Rocket Pest Control, including best practices and standard operating procedures. The role is responsible for identifying, planning, and implementing key projects to improve quality, reduce cost, increase productivity, and improve processes, resulting in significant business improvement and customer satisfaction. The role will also manage all trainings for Mission Control new hires and oversee all quality assessments.

Our Billing Specialist will be responsible for managing the billing process, ensuring accurate and timely invoicing in PestPac, managing billing discrepancies and collaborating with operations and finance to maintain compliance with billing guidelines and implementing efficient billing procedures.