Steinberg Diagnostic Medical Imaging (SDMI) was founded on the statement “If you practice great medicine, patients will follow” ~ Dr. Leon Steinberg. Dr. Leon Steinberg used this philosophy in 1958 to create a practice that focused on the patient experience. Some 30 years later, on January 1, 1988, with his son by his side Dr. Leon’s radiology practice grew into SDMI Limited Partnership, d.b.a. Steinberg Diagnostic Medical Imaging. The general and limited partners are Dr. David Steinberg and Dr. Mark Winkler. Dr. David Steinberg is the majority owner and managing partner. Today SDMI uses the tag line “It’s What’s Inside That Counts”. To SDMI it is much more than just a clever tag line. It speaks to who we are as people, what we do, and what we stand for.
TEAM SDMI, as we affectionately call ourselves, has grown in to a family of more than 25 board certified Radiologists and a staff of 500+ employees. The day to day operations of each location is led by an onsite Office Manager with the assistance of departmental supervisors and shift leaders. Executive leadership is comprised of a team of 6 that together have more than 100 years of healthcare experience. Patient experience is at our core and that includes the accreditations we achieve. These seals of distinction show patients that we hold ourselves to the highest standards.
SDMI is proudly accredited at the top level through the American College of Radiology (ACR) as a Diagnostic Imaging Center of Excellence. To earn this accreditation each of our modalities, in each facility, must first be individually accredited. SDMI has also been named a Lung Cancer Screening Center and a Breast Imaging Center of Excellence. Additionally, SDMI holds credentials from the Accreditation Association for Ambulatory Healthcare (AAAHC).
Job description: The Patient Care Coordinator works in a busy call center environment, promptly answering calls using positive, clear communication to provide patient-focused service and a positive impression of the organization. Assists callers with appointment scheduling, obtain patient demographics, insurance and financial information. Process incoming referrals, verifying benefits, eligibility and authorization for both new and established patients. Coordinate and respond to patients and referring providers concerns in a timely manner and ensure patient satisfaction. Execute outbound calls or electronic task to assist with providing outpatient radiology related services.
MINIMUM SKILLS, ABILITY AND REQUIREMENTS:
High School graduate or equivalent with 6-month experience as a medical receptionist or related experience. Medical or business office education or training preferred.
One (1) or more years’ experience working in a call center required with healthcare call center experience preferred
Knowledge of medical terminology, ICD10, CPT coding and procedures
Knowledge of basic insurance guidelines within the last two years
Working knowledge of computers, internet access and the ability to navigate within an automated systems and a variety of software packages and type a preferred 45 WPM
Experience with customer service and multi-line phones.
Answers a minimum but not limited to 60 calls per day resolving moderate to complex issues
Handle all calls and referrals, in accordance with organization-identified metrics for productivity and desired service levels
Ability to triage patient, accurately schedule them based on defined appointment booking protocols or navigate patient to the correct area of care for handling
Receive and process expedite, stat referral status
Takes ownership of all scheduled appointments and prioritize responsibilities
Skill to pay attention to details and accuracy in completing tasks
In order for applications to be considered, candidates need to complete an online assessment which can take approximately 30 minutes.