CTL

POSITION SUMMARY :     System(s) Utilization Inventory Retrieval & Allocations New Set Recommendations Set Performance Reporting     DUTIES AND RESPONSIBILITIES (essential functions of position) :  Nothing in this job description restricts management’s right to assign / reassign duties & responsibilities to this job at any time. Recommend and execute product movement across sales groups to improve asset optimization, delivery speed, and sales performance.  Conduct quarterly business reviews with sales agents and RBDs, providing inventory reallocation actions.  Analyze loaner inventory usage and recommend allocations.  Promote the use of KPI reporting tools and dashboards to drive performance accountability.  Analyze asset utilization against company targets to identify efficiency opportunities.  Recommend optimizations for set configurations based on agent utilization.  Analyze P&L expenses, such as freight spend and loaner usage, to improve regional profitability.  Collaborate with Finance, Planning, and Logistics on managing slow-moving, excess, and expired inventory to reduce E&O expenses.  Support regional audit activities and resolve inventory issues and discrepancies.  Produce monthly expired inventory reports and manage the timely return of expired product.  Assess hospital consignment needs based on inventory productivity and support consignment agreements.  Partner with Planning and Logistics regarding demand forecasting.  Support NPI system launch for consignment inventory levels and locations.  Respond to requests for ad hoc reporting and support non-routine inventory management projects.  Regularly visit different field locations to physically count and verify inventory levels of products, supplies, or equipment against system records.  Monitor and improve the cost, accuracy, and efficiency of reconciliations. Address inventory discrepancies with sales and operations teams. Manage the audit schedule and future planning/forecasting. Other Duties as Assigned Travel up to 15% may be required   ESSENTIAL SKILLS, EXPERIENCE AND QUALIFICATIONS:    Minimum Education Level – Minimum grade 12 education or equivalent Required Experience – 3 Years Field Inventory Management with Proven Track Record of coordinating field inventory actions Required Skills – Microsoft Excel SUPERVISORY RESPONSIBILITIES: NA  

Position is responsible for purchasing and planning activities including managing supplier performance and assuring availability of raw materials, finished inventory and services to meet customer requirements.  The position also supports product development as a cross functional team member sourcing prototypes and supporting product ramp up efforts.  Requires 3 years + of Medical Device Procurement, Inventory Planning Experience and deployment of Quality System in an FDA/ISO 13485 compliant environment.   DUTIES AND RESPONSIBILITIES (essential functions of position) :  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Develops/Maintains forecasting and demand planning model for purchased & manufactured products and materials. Performs Make v Buy analysis and recommends actions based on results Materials management using Excel spreadsheets and QuickBooks Enterprise. Generate and Track purchase orders. Maintain accurate open PO lines. Define requirements for a future ERP system. Assist with periodic inventory counts. Communicates product availability information to internal customers. Research, evaluate prospective qualified vendors, solicit quotes and provide input to management regarding various purchasing options.  Analyze and review vendor quotes for accuracy and reasonableness. Maintain supplier relationships including visits.  Purchases services and inventory from domestic and international qualified suppliers based on quality, delivery and price.  Manage suppliers in compliance with CTL Amedica supplier qualification and maintenance procedure. Ensures required supporting specifications/documentation accompanies purchase orders, verifies acknowledgement of receipts and keeps up with status of open orders including changes to pricing, delivery and documentation. Develops alternate qualified suppliers for critical inventory and services. Facilitates Sales, Inventory and Operational Planning meetings to ensure purchased & manufactured products are available to meet sales forecasts. Actively contributes to supplier development activities and works with Quality to develop/maintain supplier management system.   Follows CTL Amedica quality system policies and procedures to maintain compliance with FDA and ISO regulations. Supports efforts to reduce freight cost of inbound goods. Provides timely reports of key performance measurements of planning/purchasing activities.         ESSENTIAL SKILLS, EXPERIENCE AND QUALIFICATIONS:  Requires 3 years + experience in medical device procurement and inventory planning within a manufacturing environment, experience in an FDA and ISO 13485 compliant environment. Experience in inventory planning. Strong communication (both written and verbal), math and problem solving skills Intermediate-advanced computer skills in QuickBooks, iTraycer, Excel and Microsoft Office Experience of ERP systems. Inventory program experience (Min/max, VMI, Kanban, etc.). Advanced organizational skills are essential. Operates with sense of urgency tempered by ability to exercise sound judgement, tact and diplomacy   NONESSENTIAL SKILLS, EXPERIENCE AND QUALIFICATIONS (not necessary but preferred): Strategic Sourcing experience negotiating contracts, identifying potential new suppliers and assessments of suppliers core competencies and risk points Experienced with purchasing from multiple vendors. Associates degree in Logistics Supply Chain, Inventory Management.  Bachelor’s degree is a plus. Intermediate computer skills in Excel and Microsoft Office. Responsibility, discipline and organization are essential. Medical device field experience preferred but not required.    SUPERVISORY RESPONSIBILITIES:    N/A         PHYSICAL DEMANDS AND WORK CONDITIONS: N/A        

The Manager of the Client Excellence Services Team will oversee all communications associated with product requests, replenishments, set consignments and Customer Experience Excellence.  They will guide and direct the activities of customer experience representatives to ensure their interactions with Reps, Distributors & Surgery Center personnel reflects positively on the company.  The Service Excellence Manager will collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.  Key contributor in the liaising with CTL Amedica’s Sales, Marketing and Product Management Teams to analyze customer feedback and develop programs effective for improved customer experience.   DUTIES AND RESPONSIBILITIES (essential functions of position) :  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.   Developing and implementing strategies that optimize customer experience Identifying key touch points in the customer journey and optimizing them for improved customer experience Oversee the hiring, orienting, and training of CTL Amedica’s customer experience team Communicating with customers personally to understand their needs and feedback Analyzing customer feedback and market research, and using that information to make improvements Collaborating with other departments to ensure consistency of customer service Liaise with the Purchasing / Planning and Manufacturing departments to ensure delivery of high quality products and services Establish communication mediums through which customers can readily contact CTL Amedica and vice versa Work with the sales and marketing team to develop strategies to improve customer experience Provide guidance in the restructuring of our organization into a customer-focused establishment Conduct studies and research to discover new techniques necessary for improving customer experience Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations Provide assistance, when necessary, related to shipping and delivery options Review Set Performance and facilitate Set Return Requests Coordinate Individual component retrieval requests from the field. Assist in resolution of customs delays and international shipping related matters Monitoring and reporting on customer satisfaction metrics Other duties as assigned       ESSENTIAL SKILLS, EXPERIENCE AND QUALIFICATIONS:  Proven work experience as a Client Excellence Manager or similar role Excellent communication and leadership skills Ability to analyze and interpret customer behavior Proficiency in Customer Relationship Management (CRM) software Understanding of customer service practices and principles Experience in conflict resolution and customer satisfaction Bachelors degree in Business Administration or relevant field SUPERVISORY RESPONSIBILITIES: Responsible for all members of the Client Excellence Services Team.