Integra Biosciences Corp

We have an excellent opportunity for a detail-oriented, proactive, energetic individual, who is dedicated to exceptional customer service to join our team.   Primary Responsibilities Respond promptly and accurately to customer inquiries regarding order status and product information, ensuring a high level of service and satisfaction. Process customer orders, modifications, and returns in accordance with established departmental procedures and quality standards. Demonstrate exceptional telephone communication skills and maintains a positive, solutions-oriented demeanor in all customer interactions. Collaborate with the accounting department to efficiently resolve credit-related issues and ensure seamless transaction processing. Provide timely and constructive feedback to internal teams regarding customer concerns, contributing to continuous improvement efforts. Work closely with the sales team to consistently exceed customer service expectations and support business growth.   Qualifications and Requirements Minimum 2 years of experience in a business-to-business (B2B) customer service / sales environment. Proficient in Microsoft Office Suite; focusing on Outlook, Teams, Excel, Word Computer savvy; knowledge of or quick to learn proprietary systems (ERP/ CRM) and tools. Excellent telephone communication abilities; capable of conveying information effectively and confidently. Ability to manage multiple tasks simultaneously, perform effectively under pressure, and meet tight deadlines. Strong analytical and problem-solving capabilities, with a proactive approach to resolving issues. Collaborative mindset with a strong orientation toward teamwork and shared success. Bachelor’s degree preferred; equivalent experience will be considered.