General Manager

GENERAL MANAGER

PRIMARY RESPONSIBILITIES:

The General Manager role is responsible for operating the assigned Bakery and managing all back and

front of house staff. This position will manage daily operations of various departments, such as

purchasing, inventory management and product manufacturing. This position will be accountable for

their profit and loss (P&L), increasing customer satisfaction and creating a positive work environment

for our staff.

JOB REQUIREMENTS:

 4+ years Culinary Industry managerial experience

 2+ years supervisory experience

 Bachelor degree preferred in Business Administration and/or Hospitality Degree

 Excellent communication skills, both verbal and written

 Basic computer skills and knowledge of Microsoft Office (Word, Excel) and POS platform

 Ability to manage multiple locations

 Ability to lead, motivate, and build efficient teams

 High energy and engaging personality with professional demeanor

 Ability to work on your feet for extended periods of time (8+ hours a day)

 Ability to work flexible hours, including weekends and holidays (according to customer

demand)

 ServSafe Food Protection Manager Certification holder or willing to obtain certification within

30 days of employment

PERFORMANCE RESPONSIBILITIES:

 Manage and motivate Bakery employees through constant communication and regular team

meetings

 Create procedures and strategies to improve the overall performance at Carlo’s Bakery

 Make sure our baked goods are baked and decorated according to Carlo’s Bakery product

standards

 Examine areas which may need cost reduction and/or program improvement

 Evaluate Carlo’s Bakery KPIs to identify strengths and shortcomings

 Oversee opening and closing procedures and processes to ensure up to standards

 Ensure operations are in accordance with food safety and sanitation standards

 Manage store financials – cash handling procedures and cost control (P & L) with the

direction of our corporate Finance Dept.

 Perform administrative duties including running reports in Salesforce and POS

 Manage inventory, in-stock position, pricing integrity, merchandising, labor scheduling,

security, expense control and other operational processes to company standards

 Ensure team members provide friendly and efficient service to uphold company customer

service standards

 Supervise, train and develop team members in accordance with company policies and

procedures

 Evaluate storefront conditions and operations to determine strengths and areas for

improvement

 Ensure company standards for safety, proper food handling practices, sanitation and

productivity are maintained

 Develop and train all staff on product knowledge and offer assistance on suggested product

purchasing

 Oversee all Bakery cleaning, including: walls, floors, display cases, electronics, machinery

and work area

 Preform regular internal store audits