Property Manager

Role and Responsibilities

MGMT Residential seeks a professional Property Manager to join its growing team. The Property Manager is required to be a smart, capable, and driven individual who is polished, adaptable, and able to grow and evolve with MGMT. The Property Manager works with other business unit leads and is expected to identify and communicate how issues being experienced by residents will impact the work being done within Leasing and Construction. The Property Manager is a supervisory position, and requires overseeing employees that support Property Management, including the Assistant Property Manager, Front Office Support, Maintenance Technicians, Porters, and On-Call Support, as well as working closely with vendors that support building maintenance.

Specifically, the Property Manager is expected to:

• Respond to resident issues, requests, inquiries, and complaints, including the ongoing communication with residents of providing regular updates.
• Conduct daily walk-throughs of the building portfolio and physical inspection of vacant apartments for turnovers, identifying issues and creating work orders as needed.
• Provide project supervision of capital improvement projects and unplanned daily repair needs.
• Perform onsite inspections and provide feedback for unplanned daily repair and remodel work.
• Work closely with senior leadership to coordinate and communicate about broader trends and topics within Property Management that impact other departments and business performance overall.
• Available to communicate with residents during after-hours, designated on-call times.
• Work closely with other property management staff, delegating work to the assistant property manager, handymen, porters, and on-call support as needed.
• Maintain and oversee the status of all resident financial activity, including rent roll, monthly variances, and evictions, including ensuring all resident communications are complete, such as overdue notices.
• Enforce all building policies by communicating with those in violation and maintaining activity records.
• Support the coordination of resident move-in and move-out activity as needed, including the review of resident notices to vacate to determine cause of move-out.
• Develop professional communications that clearly and succinctly inform residents of the rules and requirements of the buildings in simple, easily understood terminology.
• Maintain resident information accurately within MGMT’s property management system of record, Yardi.
• Prepare relevant monthly and quarterly management-level reports, including collection, analysis, summary and presentation of data, trends, and key performance indicators.
• Manage vendor contracts, including the terms, payments, and scheduling of maintenance services, including landscaping, pest control and other vendors as needed.
• Maintain a professional demeanor, demonstrating strong oral and written communication skills, providing a positive representation of MGMT in all resident interactions.
• Conduct all issues related to property management in accordance with city, state and federal rules and regulations related to landlord and tenant rights.
• Other duties as assigned

Qualifications and Education Requirements

• Working knowledge of rental housing requirements and landlord-tenant laws in the City of Philadelphia, as well as applicable state and federal laws
• Working knowledge of building and mechanical systems
• Fluent in Microsoft Office and the Google suite of Office products
• Undergraduate degree or equivalent from an accredited institution (or equivalent working experience)
• Working knowledge of Yardi software platform
• Working knowledge of multi-family residential real estate and property management

Preferred Skills

• Working knowledge of condo or co-op real estate and property management
• Knowledge of the Philadelphia rental market and our target neighborhoods of Roxborough and Manayunk