3 jobs found in new jersey

The Client Service Manager is a post-sale, service-focused role responsible for owning client and member service issues through resolution. This position serves as the primary service contact for a small portfolio of assigned clients, managing escalated inquiries, resolving complex service issues, and ensuring a consistently high-quality experience for both clients and participating retirees. This role is execution-oriented rather than strategic. While some reactive issue management is required, the Client Service Manager  is expected to operate with a proactive mindset, identifying root causes and working to prevent recurring issues over time. Success in this role is measured by client and retiree satisfaction, reduction in repeat escalations, and the ability to independently manage service responsibilities and member education events.   Key Responsibilities Client & Member Issue Ownership •    Serve as the primary post-sale service owner for assigned client groups •    Own client and member service issues end-to-end, from initial escalation through final resolution •    Act as a second-level escalation resource for complex member inquiries related to eligibility, billing, and Medicare plan benefits •    Maintain accountability for outcomes, coordinating with internal teams as needed while remaining the single point of responsibility Proactive Issue Prevention •    Identify recurring issues, service gaps, and root causes impacting clients or retirees •    Partner with internal teams to address underlying issues and reduce future escalations •    Balance reactive issue resolution with a forward-looking focus on service improvement and prevention Client Communication & Service Recovery •    Develop, approve, and deliver clear, accurate client and member communications •    Execute service recovery gestures in alignment with company guidelines •    Exercise sound judgment in managing sensitive or escalated situations, escalating financial decisions to VP-level leadership when required Member Education & Events •    Independently plan, coordinate, and lead member education and benefit training events •    Prepare and distribute member communications that support understanding of Medicare benefits and plan features •    Serve as a knowledgeable, confident point of contact during client and retiree interactions Portfolio & Internal Support •    Manage a small portfolio of assigned clients, with complexity aligned to experience and tenure •    Oversee age-ins and disenrollments for assigned groups •    Provide guidance and support to internal service teams regarding group-specific rules and escalations •    Maintain accurate documentation of service issues, resolutions, and client interactions •    Participate in special projects and other duties as assigned •    Travel up to 10% as needed for client or member events Measures of Success •    High client and retiree satisfaction, as reflected in NPS and feedback •    Effective resolution of escalated issues with minimal recurrence •    Demonstrated proactive identification and prevention of service issues •    Ability to independently manage client service responsibilities and member education events •    Strong follow-through and reliability in complex or high-pressure situations Required •    High School diploma or equivalent NJ Health license required    4+ years of experience in customer service, client service, benefits administration, operations, or account support •    Experience in a healthcare, Medicare, or call-center-based environment •    Strong written and verbal communication skills •    Proficiency in Microsoft Word, Excel, and related applications •    Demonstrated ability to manage escalated situations with professionalism and sound judgment •    Experience working with databases and file transfers Preferred •    Bachelor’s degree •    Experience with fully insured or self-funded Medicare plans •    Familiarity with Salesforce or similar CRM systems Behavioral Expectations •    Proactive and anticipatory rather than purely reactive •    Relentless follow-through until issues are fully resolved •    Calm, clear, and confident under pressure •    Focused on prevention and long-term service quality, not just short-term fixes    

The Manager Trainee will participate in a rotational training program to gain practical experience and in-depthunderstanding of the scrap metal and recycling industry. This role is ideal for highly motivated individuals with a passion for customer service and a desire to grow into leadership positions.Recent two- or four-year college graduates are encouraged to apply, though a college degree is not required. Key Responsibilities  Rotational Training: Engage in a structured program rotating through key departments, including Operations, Sales/Commercial, Transportation & Logistics, Health & Safety, and Financial Management. Operational Exposure: Gain hands-on experience in outdoor environments, working around fixed andmobile equipment and Customer Service: Deliver exceptional service to customers, addressing their needs effectively from day one. Interdepartmental Understanding: Develop a comprehensive understanding of the interdependencies between departments to support EMR's success. Compliance and Safety: Adhere to safety protocols and contribute to maintaining a safe work environment. Collaboration: Work closely with team members to ensure operational efficiency and alignment with company goals. Qualifications Highly motivated with a genuine passion for customer service and the recycling Eager to develop skills and grow into leadership Ability to work in outdoor environments under varying weather Physical ability to exert up to 40 of lift/force and to stoop, kneel, bend, crouch, and stand for extendedperiods. Dependable transportation to travel between Flexible availability to work early mornings, evenings, or weekends, with an estimated 50-hour work week. High School Diploma/ No college degree required; recent two- or four-year college graduates are encouraged to apply.

Join the Solar For All Mission!! Want to help people save money? And make good money while doing it? We offer a Base Salary, a Fast Start Bonus (to support the first 90 days), Full Benefits, a Car Allowance, a Cell Phone Allowance, UNCAPPED COMMISSION, Bonus Incentives, Paid Time Off, a 401K with company match, Stock Options, Tuition Reimbursement, and opportunities for Growth and Promotion! Our customers have no finance requirements or credit checks! At PosiGen, we inherit the credit risk, so our customers can lease a solar system with no money down and earn guaranteed cost savings! This allows our Residential Energy Specialist to reach the minimum performance standard of 6 monthly sales. Our representatives earn a base salary of $25,000/year with generous commission earnings for each sale! This mobile role requires driving within a ~30-mile radius for lead generation, in-home consultations, and account management. Our sales team is not focused on putting as many panels on roofs as possible but instead on helping our customers get more money back in their pockets while also helping to save the environment. Essential Job Functions Manage the sales process from lead generation to closing the sale Build a ‘book of business’ through self-generated leads, including generating referrals, prospecting, direct marketing, and more (We pay EXTRA for self-generated deals) Leverage proprietary referral apps and incentives to help jump-start your business Attend company-provided appointments Helps the homeowner to execute documents and provide the necessary information to maximize their savings by going solar Maintain an ongoing partnership with our valued customers, offering support throughout installation and activation. Works closely with other departments to ensure customer satisfaction and project success Competencies  Positive energy, professionalism, high enthusiasm, and big-picture attitude Highly persuasive, self-disciplined, and honest A ‘no fear’ attitude towards cold calling, networking and lead-generating Must be flexible and able to work Saturdays, evenings, and holidays as needed Education/Experience Must be 18 years of age or older Prior sales experience OR college OR military experience preferred Proficient with computer programs (Salesforce CRM is used heavily) Bilingual (Spanish & English) is a plus Strong communication skills and problem-solving abilities Job Requirements Must be flexible based on customer availability Must have a valid state driver’s license and reliable transportation  Must pass a Motor Vehicle Record (MVR) Check Willing to move through the pre-employment process Summary PosiGen is a people-centric, rapidly growing residential solar company committed to making Solar For ALL a reality. Through our first-of-its-kind, no-credit-check, guaranteed savings solar leasing program, we aim to simplify solar, improve home efficiency, and generate opportunities for the underserved.  As employees at PosiGen, we are passionate about furthering our mission of Solar For ALL. At PosiGen, we celebrate the individual and foster an environment where employees can be their true selves. We strive to live every day by our values:  A ct with Integrity B e Humble, Be Kind C ollaborate and Seek to Understand D eliver on our Promises E ngage Passionately    EEO STATEMENT PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify the Office of Human Resources.