Power Probe Group, Inc. is expanding our Americas Regional headquarters in Charlotte, North Carolina. Please check out our newest Charlotte opportunity for an Automotive REPAIR Technical Support Specialist. If you have automotive repair experience, good customer service, and bilingual English/Spanish communication skills, we would love to talk to you!
What you will do for us: The Warranty and After-Sales and Technical Support Specialist is an individual contributor responsible for providing exceptional customer service and technical support to customers through channels of communication such as phone, emails, texting, and social media, ensuring customer satisfaction, answering customer’s questions about our products and usage of our tools, and resolving order processing issues promptly. This is the primary point of contact for technical support, warranty, and non-warranty claims process for our customers in North America, Mexico, and South America.
Duties/Responsibilities:
· Answers phone calls for the Charlotte Customer Support Department, including call transferring and responding to voicemails.
· Provide exceptional customer service and technical support to customers through communication channels such as phone, email, texting, and social media, ensuring customer satisfaction.
· Builds sustainable relationships and trust with customers and provides information about the RMA (Return Merchant Authorization) process, products, services, bill status, payments, and technical support.
· Able to provide accurate instructions over the phone and teach how to use our products to professionals and “Do it yourself” users.
· Enters purchase orders in SAP; verifies customer orders and order changes; ensures fulfillment and product delivery (DN creation in SAP).
· Resolves customer order issues like invoicing, credit memos, returns, repairs, and warranties.
· Works backlog reports and coordinates to expedite orders as needed.
· Maintains current and accurate customer records and updates account information as needed.
· Monitor and update open claims daily.
· Prepare PDF documents for scanning, uploading, and downloading.
· Study our line of products to understand uses, benefits, and troubleshooting.
· Performs other related duties as assigned.
Supervisory Responsibilities:
· None.
Required Skills/Abilities:
· Excellent oral communication skills, including active listening.
· Service-oriented and able to resolve customer complaints.
· Excellent written communication skills to respond to customer emails and texts professionally that reflects positively on the company.
· Strong analytical and problem-solving skills.
· Demonstrate the ability to analyze warranty claims and look for missing information or documentation to support the claim.
· Ability to work closely with department managers and other departments to collaborate to process claims. Maintain a positive team approach to work.
· Proficient use of computer applications, including MS Office products and Web-based applications and portals.
· Highly organized and detail-oriented with a high level of accuracy.
· Able to work independently with minimal supervision and have superior time management skills.
· SAP knowledge in the Sales process/ Order management is a plus.
· Must consistently report to work on time, work well with other employees to accomplish a common goal, and maintain a safe work environment.
· Ability to communicate and have a customer-centered orientation able to build the brand experience by providing Ultimate Tech Support.
Education and Experience:
· High school diploma or GED required.
· 1 - 2 years of customer service and data entry-related work experience required.
· 3-5 years of experience with electrical measuring tools in the automotive industry (Mechanic is a plus).
· Proficient in Microsoft Office Suite, including Excel, Outlook, and Teams.
· Experience with SAP is a plus (entering and processing sales orders)
· Bilingual required (English/Spanish).
Physical Requirements:
· Prolonged periods sitting at a desk, working on a computer, talking on the phone.
· Must be able to lift up to 15 pounds at a time.
· This role is based in Charlotte, NC, and requires daily office visits. It is not a remote position.
Job Details:
· Hours are 8:30 am to 5:30 pm Monday through Friday, with some flexibility on scheduling.
Benefits Offered
· Twelve (12) Paid Holidays + Birthday Holiday
· Generous PTO program
· Group medical, dental, and vision plans, Health Savings Account, and/or Health Care Flex Spending Account (based on which medical plan you choose)
· Company-paid group life insurance and AD&D plan
· Voluntary group life insurance and AD&D plan
· Voluntary short and long-term disability plans
· Voluntary Critical Illness and Accident plans
· 401(k) retirement savings plan with Company matching contributions
Local candidates preferred – Relocation assistance is not available for this role
Visa sponsorship is not available for this role
Equal Opportunity Employer
Pay: starting at $25.00 per hour and up depending upon experience
May 17, 2024
Full time
Power Probe Group, Inc. is expanding our Americas Regional headquarters in Charlotte, North Carolina. Please check out our newest Charlotte opportunity for an Automotive REPAIR Technical Support Specialist. If you have automotive repair experience, good customer service, and bilingual English/Spanish communication skills, we would love to talk to you!
What you will do for us: The Warranty and After-Sales and Technical Support Specialist is an individual contributor responsible for providing exceptional customer service and technical support to customers through channels of communication such as phone, emails, texting, and social media, ensuring customer satisfaction, answering customer’s questions about our products and usage of our tools, and resolving order processing issues promptly. This is the primary point of contact for technical support, warranty, and non-warranty claims process for our customers in North America, Mexico, and South America.
Duties/Responsibilities:
· Answers phone calls for the Charlotte Customer Support Department, including call transferring and responding to voicemails.
· Provide exceptional customer service and technical support to customers through communication channels such as phone, email, texting, and social media, ensuring customer satisfaction.
· Builds sustainable relationships and trust with customers and provides information about the RMA (Return Merchant Authorization) process, products, services, bill status, payments, and technical support.
· Able to provide accurate instructions over the phone and teach how to use our products to professionals and “Do it yourself” users.
· Enters purchase orders in SAP; verifies customer orders and order changes; ensures fulfillment and product delivery (DN creation in SAP).
· Resolves customer order issues like invoicing, credit memos, returns, repairs, and warranties.
· Works backlog reports and coordinates to expedite orders as needed.
· Maintains current and accurate customer records and updates account information as needed.
· Monitor and update open claims daily.
· Prepare PDF documents for scanning, uploading, and downloading.
· Study our line of products to understand uses, benefits, and troubleshooting.
· Performs other related duties as assigned.
Supervisory Responsibilities:
· None.
Required Skills/Abilities:
· Excellent oral communication skills, including active listening.
· Service-oriented and able to resolve customer complaints.
· Excellent written communication skills to respond to customer emails and texts professionally that reflects positively on the company.
· Strong analytical and problem-solving skills.
· Demonstrate the ability to analyze warranty claims and look for missing information or documentation to support the claim.
· Ability to work closely with department managers and other departments to collaborate to process claims. Maintain a positive team approach to work.
· Proficient use of computer applications, including MS Office products and Web-based applications and portals.
· Highly organized and detail-oriented with a high level of accuracy.
· Able to work independently with minimal supervision and have superior time management skills.
· SAP knowledge in the Sales process/ Order management is a plus.
· Must consistently report to work on time, work well with other employees to accomplish a common goal, and maintain a safe work environment.
· Ability to communicate and have a customer-centered orientation able to build the brand experience by providing Ultimate Tech Support.
Education and Experience:
· High school diploma or GED required.
· 1 - 2 years of customer service and data entry-related work experience required.
· 3-5 years of experience with electrical measuring tools in the automotive industry (Mechanic is a plus).
· Proficient in Microsoft Office Suite, including Excel, Outlook, and Teams.
· Experience with SAP is a plus (entering and processing sales orders)
· Bilingual required (English/Spanish).
Physical Requirements:
· Prolonged periods sitting at a desk, working on a computer, talking on the phone.
· Must be able to lift up to 15 pounds at a time.
· This role is based in Charlotte, NC, and requires daily office visits. It is not a remote position.
Job Details:
· Hours are 8:30 am to 5:30 pm Monday through Friday, with some flexibility on scheduling.
Benefits Offered
· Twelve (12) Paid Holidays + Birthday Holiday
· Generous PTO program
· Group medical, dental, and vision plans, Health Savings Account, and/or Health Care Flex Spending Account (based on which medical plan you choose)
· Company-paid group life insurance and AD&D plan
· Voluntary group life insurance and AD&D plan
· Voluntary short and long-term disability plans
· Voluntary Critical Illness and Accident plans
· 401(k) retirement savings plan with Company matching contributions
Local candidates preferred – Relocation assistance is not available for this role
Visa sponsorship is not available for this role
Equal Opportunity Employer
Pay: starting at $25.00 per hour and up depending upon experience
Check out our latest PTEN Innovation Award in the Diagnostics category! https://lnkd.in/e_GjECF4
Do you have a working knowledge of automotive equipment to develop our following innovative diagnostic tool to help automotive technicians and mechanics diagnose and repair vehicles quickly, easily, and confidently? Do you have strong project management skills? If so, we want to talk to you.
Overview: As a Product Development Project Manager for Power Probe Group, you will play a pivotal role in driving the success of our innovative product portfolio of automotive electrical diagnostic equipment. Working closely with the Sales and marketing team, Research and development, the factory, and international counterparts, you'll manage projects from ideation to delivery, ensuring alignment with market demands and company standards. Your expertise will be instrumental in collaborating with cross-functional teams to develop impactful solutions for automotive technicians.
Duties/Responsibilities:
Market Analysis and Opportunity Identification:
Analyze consumer needs, current market trends, and competitor offerings to identify differentiation opportunities.
Collaborate with Sales & Marketing teams to gather insights and feedback for product development.
Project Management and Documentation:
Document new product development proposals, including business cases, technical requirements, and ROI analysis.
Collaboration and Standardization:
Collaborate with regional product managers to align processes and best practices.
Serve as a trainer for internal teams and customers/technicians on our products.
Sales Support and Promotion:
Work closely with the Sales team to promote sales for both existing and new products.
Participate in launching new campaigns and maintain our product showroom in Charlotte, NC.
Technical Expertise and Support:
Provide reports of defects and diagnostics to manufacturers.
Travel to provide on-site training sessions and support as needed.
Product Information Management:
Maintain up-to-date product information for internal and external customers.
Act as Subject Matter Expert (SME) for existing and new products.
Qualifications:
High School Diploma or GED required;
Successful completion of an automotive technology program is strongly preferred; a Bachelor’s degree in engineering would be a plus.
Proven experience with automotive repair and working knowledge of automotive tools, including testing equipment.
Proven experience in product development project management within the automotive industry.
Strong analytical skills with the ability to assess market trends and consumer needs.
Excellent communication and collaboration abilities to work effectively with cross-functional teams.
Proficiency in documenting project proposals and technical requirements.
Willingness to travel approximately 25% for training sessions and support.
Note: This is an in-office position based in Charlotte, NC – not remote.
Visa Sponsorship is NOT available for this role.
Local candidates are preferred.
Equal Opportunity Employer
Supervisory Responsibility: None
Benefits:
Twelve (12) Paid Holidays + Birthday Holiday
Generous PTO program
Group medical, dental, and vision plans, Health Savings Account, and Health Care Flex Spending Account (based on which medical plan you choose)
Company-paid group life insurance and AD&D plan
Voluntary group life insurance and AD&D plan
Voluntary short and long-term disability plans
Voluntary Critical Illness and Accident plans
401(k) retirement savings plan with Company matching contributions
May 17, 2024
Full time
Check out our latest PTEN Innovation Award in the Diagnostics category! https://lnkd.in/e_GjECF4
Do you have a working knowledge of automotive equipment to develop our following innovative diagnostic tool to help automotive technicians and mechanics diagnose and repair vehicles quickly, easily, and confidently? Do you have strong project management skills? If so, we want to talk to you.
Overview: As a Product Development Project Manager for Power Probe Group, you will play a pivotal role in driving the success of our innovative product portfolio of automotive electrical diagnostic equipment. Working closely with the Sales and marketing team, Research and development, the factory, and international counterparts, you'll manage projects from ideation to delivery, ensuring alignment with market demands and company standards. Your expertise will be instrumental in collaborating with cross-functional teams to develop impactful solutions for automotive technicians.
Duties/Responsibilities:
Market Analysis and Opportunity Identification:
Analyze consumer needs, current market trends, and competitor offerings to identify differentiation opportunities.
Collaborate with Sales & Marketing teams to gather insights and feedback for product development.
Project Management and Documentation:
Document new product development proposals, including business cases, technical requirements, and ROI analysis.
Collaboration and Standardization:
Collaborate with regional product managers to align processes and best practices.
Serve as a trainer for internal teams and customers/technicians on our products.
Sales Support and Promotion:
Work closely with the Sales team to promote sales for both existing and new products.
Participate in launching new campaigns and maintain our product showroom in Charlotte, NC.
Technical Expertise and Support:
Provide reports of defects and diagnostics to manufacturers.
Travel to provide on-site training sessions and support as needed.
Product Information Management:
Maintain up-to-date product information for internal and external customers.
Act as Subject Matter Expert (SME) for existing and new products.
Qualifications:
High School Diploma or GED required;
Successful completion of an automotive technology program is strongly preferred; a Bachelor’s degree in engineering would be a plus.
Proven experience with automotive repair and working knowledge of automotive tools, including testing equipment.
Proven experience in product development project management within the automotive industry.
Strong analytical skills with the ability to assess market trends and consumer needs.
Excellent communication and collaboration abilities to work effectively with cross-functional teams.
Proficiency in documenting project proposals and technical requirements.
Willingness to travel approximately 25% for training sessions and support.
Note: This is an in-office position based in Charlotte, NC – not remote.
Visa Sponsorship is NOT available for this role.
Local candidates are preferred.
Equal Opportunity Employer
Supervisory Responsibility: None
Benefits:
Twelve (12) Paid Holidays + Birthday Holiday
Generous PTO program
Group medical, dental, and vision plans, Health Savings Account, and Health Care Flex Spending Account (based on which medical plan you choose)
Company-paid group life insurance and AD&D plan
Voluntary group life insurance and AD&D plan
Voluntary short and long-term disability plans
Voluntary Critical Illness and Accident plans
401(k) retirement savings plan with Company matching contributions
The MSAT Engineer - Analytics will support the development and execution of process analytics, process support, and control strategy activities with limited supervision and guidance. This role will be ~50% process analytics and 50% process engineering support. This role will collaborate effectively with personnel in Manufacturing, Engineering, Process Development, Quality Assurance, and Quality Control utilizing strong communication, and technical expertise to maintain and improve manufacturing operations.
Remote Work Designation : Not Remote
Major Accountabilities:
Provides advanced level support for execution and development of the manufacturing control strategy and Process Analytics program
Acquires, analyses, and reports data trends using graphical and statistical methods and utilizes expertise to make recommendations to next level management based on data analysis
Develops systems and processes for the acquisition and analysis of data trends from process, equipment, and raw materials.
Applies statistical process control techniques to independently develop and implement (following appropriate change control) process specifications, parameters, operating ranges, and action limits.
Supports the execution of commercial manufacturing campaigns
Provides guidance to others on advanced and/or moderately complex theory and concepts behind the process including an understanding of the impact of any process changes or improvements, as well as the impact of any process deviations or drift
Proactively identifies technical issues on bioprocessing equipment and recommends activities to resolve the issue. Implements procedures and activities to prevent the same issue from occurring.
Authors standard operating procedures, reports, and protocols and solicit next level manager approval for final documents
Special Competencies:
Advanced knowledge of statistical process control methods and data interpretation
Knowledge of multivariate modeling techniques
Familiarity with data engineering concept for collection, storage, and validation of data
Demonstrated technical foundation of cell- and tissue- based products and a strong familiarity with GMP manufacturing
Able to independently troubleshoot advanced or moderately complex bioprocess activities and perform typical and atypical bioprocess optimization studies
Possesses advanced knowledge of the cell biological aspects of the process, as well as the engineering and mass-transfer aspects of the process
Possesses understanding and demonstrated knowledge of equipment and procedures and identifies potential problem before they occur
General Competencies:
Able to communicate effectively in English, both verbally and in writing
Possess a positive roll-up-the-sleeves attitude and optimistic outlook
Strong ability to work in a fast-paced team environment with fluctuating priorities, and collaborate effectively with others
Excellent organizational and time management skills with ability to set own priorities in a timely manner
High degree of flexibility and adaptability
Basic computer skills required, such as knowledge of MS Word, Excel, PowerPoint, and Outlook
Must be able to work as needed to meet tight deadlines and at peak periods
Self-motivated and organized critical thinker with solid interpersonal and business communication skills
Demonstrated ability to work in a cross functional team
Adheres to company and facility specific policies and procedures, including SOP, training and meeting requirements
Always observe safety precautions and regulations in all areas where duties are performed
Responsible for reporting all safety hazards and potential unsafe working conditions
Ensures Humacyte or other required trainings/certifications are up to date
Represents the organization in a positive and professional manner
Reports to work on time and as scheduled
Qualifications:
BS in Engineering or other relevant discipline required.
MS in related discipline preferred.
Background in chemical engineering, biochemical engineering, biotechnology, bioprocess, cell therapy, tissue engineering, regenerative medicine, or process development required.
Minimum of 2 years of commercial manufacturing or Phase 3 CDMO or 6 years Phase 1-3 clinical manufacturing experience required.
Demonstrated experience with the Process Validation Lifecycle and Statistical Process Control methods
Experience with application of analytical systems and computational methods to biological systems in a GMP environment
Demonstrated experience leading basic troubleshooting and participating in complex troubleshooting/
Possess a demonstrated technical foundation of cell- and tissue- based products.
Experience with bioprocessing deviations, change control, process optimization, and technical troubleshooting.
Works well in a team environment.
Strong experience working cross functionally within a BioPharma Bioprocessing organization.
Apr 24, 2024
Full time
The MSAT Engineer - Analytics will support the development and execution of process analytics, process support, and control strategy activities with limited supervision and guidance. This role will be ~50% process analytics and 50% process engineering support. This role will collaborate effectively with personnel in Manufacturing, Engineering, Process Development, Quality Assurance, and Quality Control utilizing strong communication, and technical expertise to maintain and improve manufacturing operations.
Remote Work Designation : Not Remote
Major Accountabilities:
Provides advanced level support for execution and development of the manufacturing control strategy and Process Analytics program
Acquires, analyses, and reports data trends using graphical and statistical methods and utilizes expertise to make recommendations to next level management based on data analysis
Develops systems and processes for the acquisition and analysis of data trends from process, equipment, and raw materials.
Applies statistical process control techniques to independently develop and implement (following appropriate change control) process specifications, parameters, operating ranges, and action limits.
Supports the execution of commercial manufacturing campaigns
Provides guidance to others on advanced and/or moderately complex theory and concepts behind the process including an understanding of the impact of any process changes or improvements, as well as the impact of any process deviations or drift
Proactively identifies technical issues on bioprocessing equipment and recommends activities to resolve the issue. Implements procedures and activities to prevent the same issue from occurring.
Authors standard operating procedures, reports, and protocols and solicit next level manager approval for final documents
Special Competencies:
Advanced knowledge of statistical process control methods and data interpretation
Knowledge of multivariate modeling techniques
Familiarity with data engineering concept for collection, storage, and validation of data
Demonstrated technical foundation of cell- and tissue- based products and a strong familiarity with GMP manufacturing
Able to independently troubleshoot advanced or moderately complex bioprocess activities and perform typical and atypical bioprocess optimization studies
Possesses advanced knowledge of the cell biological aspects of the process, as well as the engineering and mass-transfer aspects of the process
Possesses understanding and demonstrated knowledge of equipment and procedures and identifies potential problem before they occur
General Competencies:
Able to communicate effectively in English, both verbally and in writing
Possess a positive roll-up-the-sleeves attitude and optimistic outlook
Strong ability to work in a fast-paced team environment with fluctuating priorities, and collaborate effectively with others
Excellent organizational and time management skills with ability to set own priorities in a timely manner
High degree of flexibility and adaptability
Basic computer skills required, such as knowledge of MS Word, Excel, PowerPoint, and Outlook
Must be able to work as needed to meet tight deadlines and at peak periods
Self-motivated and organized critical thinker with solid interpersonal and business communication skills
Demonstrated ability to work in a cross functional team
Adheres to company and facility specific policies and procedures, including SOP, training and meeting requirements
Always observe safety precautions and regulations in all areas where duties are performed
Responsible for reporting all safety hazards and potential unsafe working conditions
Ensures Humacyte or other required trainings/certifications are up to date
Represents the organization in a positive and professional manner
Reports to work on time and as scheduled
Qualifications:
BS in Engineering or other relevant discipline required.
MS in related discipline preferred.
Background in chemical engineering, biochemical engineering, biotechnology, bioprocess, cell therapy, tissue engineering, regenerative medicine, or process development required.
Minimum of 2 years of commercial manufacturing or Phase 3 CDMO or 6 years Phase 1-3 clinical manufacturing experience required.
Demonstrated experience with the Process Validation Lifecycle and Statistical Process Control methods
Experience with application of analytical systems and computational methods to biological systems in a GMP environment
Demonstrated experience leading basic troubleshooting and participating in complex troubleshooting/
Possess a demonstrated technical foundation of cell- and tissue- based products.
Experience with bioprocessing deviations, change control, process optimization, and technical troubleshooting.
Works well in a team environment.
Strong experience working cross functionally within a BioPharma Bioprocessing organization.
Humacyte, Inc. is bringing to market a once in a generation scientific technology platform, bioengineering readily available and universally implantable product opportunities focused on improving lives of patients and transforming the practice of medicine. Located in Durham, NC, the company develops and manufactures acellular tissues for the treatment of diseases and conditions across a wide range of therapeutic areas. The company’s innovative technology supports tissue repair, reconstruction, and replacement while overcoming limitations in existing standards of care. Initially developing a portfolio of human acellular vessels (HAVs), to target multiple vascular markets including trauma, arteriovenous access for hemodialysis, peripheral arterial disease, and coronary artery bypass grafting. Humacyte is also focused on the development of future markets such as pediatric heart surgery, delivery of cellular therapies, and multiple other novel cell and tissue systems.
We are looking for additional colleagues to continue to build our expanding team. Candidates will be expected to work both independently and collaboratively as part of the Humacyte organization. Applicants must be highly self-motivated, with solid communication skills, and demonstrates the ability to work in a team environment and lead other professionals and peers.
Position Background:
We are searching for a Manager, Regulatory Affairs Labeling and Operations with a solutions oriented, roll-up-your-sleeves, attitude to join the Regulatory Affairs team, collaborate cross-functionally and externally with vendors. The individual for this position will be responsible for the compilation of labeling documents for all submissions which include labeling information to market Humacyte’s Human Acellular Vessel (HAV) in the US and worldwide. This position will also be accountable for completing tasks in regulatory operations.
Remote Work Designation : Onsite/Not Remote
Major Accountabilities:
This individual will be responsible for working closely with the scientific, regulatory, medical, and commercial/marketing functions to generate, proof-read, and manage versions of labeling documents.
Liaison with Regulatory, CMC, Marketing, Operations and Sales to manage changing properties to support labeling change projects including launches, promotions and packaging updates.
Manage advertising and marketing material changes to ensure accuracy and regulatory compliance.
Prepare and support regulatory submissions for product development, approvals and renewals for FDA and EMA.
Support regulatory submission of promotional materials.
Work closely with external vendors for timely generation, and review of SPL label format for labeling submissions.
This position may also support efforts within the company to improve labeling processes e.g., drafting of relevant SOPs, work instructions, generating templates etc.
Qualifications:
Requires a Bachelor’s degree, or equivalent on the job experience.
Six years of Regulatory Affairs work experience is required.
Minimum of 4 years of direct hand-on experience with global labeling document required, with US focus. Global experience preferred.
Experience working with Regulatory Operations required.
Proficient in working with the Electronic Common Technical Document (eCTD) and regulatory document management systems.
General Competencies:
Able to communicate effectively in English, both verbally and in writing
Excellent communication and interpersonal skills
Possess a positive roll-up-the-sleeves attitude and optimistic outlook
Strong ability to work in a fast-paced team environment with fluctuating priorities, and collaborate effectively with others
Excellent organizational and time management skills with ability to set own priorities in a timely manner
High degree of flexibility and adaptability
Basic computer skills required, such as knowledge of MS Word, Excel, PowerPoint, and Outlook
Must be able to work as needed to meet tight deadlines and at peak periods
Self-motivated and organized critical thinker with solid interpersonal and business communication skills
Demonstrated ability to work in a cross-functional team environment
Adheres to company and facility specific policies and procedures, including SOP, training and meeting requirements
Ensures Humacyte or other required trainings/certifications are up to date
Represents the organization in a positive and professional manner
Reports to work on time and as scheduled
Apr 24, 2024
Full time
Humacyte, Inc. is bringing to market a once in a generation scientific technology platform, bioengineering readily available and universally implantable product opportunities focused on improving lives of patients and transforming the practice of medicine. Located in Durham, NC, the company develops and manufactures acellular tissues for the treatment of diseases and conditions across a wide range of therapeutic areas. The company’s innovative technology supports tissue repair, reconstruction, and replacement while overcoming limitations in existing standards of care. Initially developing a portfolio of human acellular vessels (HAVs), to target multiple vascular markets including trauma, arteriovenous access for hemodialysis, peripheral arterial disease, and coronary artery bypass grafting. Humacyte is also focused on the development of future markets such as pediatric heart surgery, delivery of cellular therapies, and multiple other novel cell and tissue systems.
We are looking for additional colleagues to continue to build our expanding team. Candidates will be expected to work both independently and collaboratively as part of the Humacyte organization. Applicants must be highly self-motivated, with solid communication skills, and demonstrates the ability to work in a team environment and lead other professionals and peers.
Position Background:
We are searching for a Manager, Regulatory Affairs Labeling and Operations with a solutions oriented, roll-up-your-sleeves, attitude to join the Regulatory Affairs team, collaborate cross-functionally and externally with vendors. The individual for this position will be responsible for the compilation of labeling documents for all submissions which include labeling information to market Humacyte’s Human Acellular Vessel (HAV) in the US and worldwide. This position will also be accountable for completing tasks in regulatory operations.
Remote Work Designation : Onsite/Not Remote
Major Accountabilities:
This individual will be responsible for working closely with the scientific, regulatory, medical, and commercial/marketing functions to generate, proof-read, and manage versions of labeling documents.
Liaison with Regulatory, CMC, Marketing, Operations and Sales to manage changing properties to support labeling change projects including launches, promotions and packaging updates.
Manage advertising and marketing material changes to ensure accuracy and regulatory compliance.
Prepare and support regulatory submissions for product development, approvals and renewals for FDA and EMA.
Support regulatory submission of promotional materials.
Work closely with external vendors for timely generation, and review of SPL label format for labeling submissions.
This position may also support efforts within the company to improve labeling processes e.g., drafting of relevant SOPs, work instructions, generating templates etc.
Qualifications:
Requires a Bachelor’s degree, or equivalent on the job experience.
Six years of Regulatory Affairs work experience is required.
Minimum of 4 years of direct hand-on experience with global labeling document required, with US focus. Global experience preferred.
Experience working with Regulatory Operations required.
Proficient in working with the Electronic Common Technical Document (eCTD) and regulatory document management systems.
General Competencies:
Able to communicate effectively in English, both verbally and in writing
Excellent communication and interpersonal skills
Possess a positive roll-up-the-sleeves attitude and optimistic outlook
Strong ability to work in a fast-paced team environment with fluctuating priorities, and collaborate effectively with others
Excellent organizational and time management skills with ability to set own priorities in a timely manner
High degree of flexibility and adaptability
Basic computer skills required, such as knowledge of MS Word, Excel, PowerPoint, and Outlook
Must be able to work as needed to meet tight deadlines and at peak periods
Self-motivated and organized critical thinker with solid interpersonal and business communication skills
Demonstrated ability to work in a cross-functional team environment
Adheres to company and facility specific policies and procedures, including SOP, training and meeting requirements
Ensures Humacyte or other required trainings/certifications are up to date
Represents the organization in a positive and professional manner
Reports to work on time and as scheduled
Position Background:
The Automation Engineer 2 is responsible for supporting any existing and new project automation systems at Humacyte, an FDA regulated site. This includes daily verifications required for data integrity requirements and modifications to the system configuration as required for process, building or historian automation requirements. There is an expectation that the employee will have a primary system responsibility, either DeltaV, PLC, BAS, or PI focused, but will be able to support all automation system as required .
Remote Work Designation : Not Remote
Major Accountabilities:
Utilizing current engineering skills and knowledge, provide routine automation expertise for the development of custom commercial manufacturing equipment for a human acellular vessel product with the guidance and direction of more senior team members and/or manager
Support and maintain existing PI data historian in existing manufacturing and R&D facilities
In collaboration with Senior Automation Engineer and/or Associate Director, Automation, support the installation and validation of a PI data historian for the commercial manufacturing facility
Support the installation and validation of a DeltaV system for the commercial manufacturing process
Support the installation and validation a building automation system for the commercial manufacturing facility
Support the installation and validation of OEM and custom PLCs for the commercial manufacturing process
Assist process development team in testing prototype equipment and by independently developing automation for custom research and development equipment
Promote transparency around process development activities through routine internal updates to direct manager and/or cross-functional colleagues
Support and troubleshooting automation during development, technology transfer, and commercial manufacturing
Perform thorough system tests to ensure robustness of custom automation
Assist in oversight in transition of automated equipment to comply with regulatory and quality control requirements
Assist in the development of automation documentation, including functional requirements, design documents, test protocols, SOPs and reports
Respond to automation-based alarms during standard office hours and as on-call support, as required
Support regulatory filings as required
Other duties, as assigned
Special Competencies:
Demonstrated knowledge and understanding of developing and supporting automation for commercial manufacturing processes
Familiarity with automation of bioprocess applications in GMP facility
Familiarity and understanding of basic and/or advanced cGMP compliance in the biotech/bioprocessing manufacturing environment
Knowledge of Code of Federal Regulations 21 CFR 1271 a plus
Detail-oriented, self-motivated and scientifically driven
Strong analytical and problem-solving skills
Strong knowledge of GMP quality systems
Excellent communication and interpersonal skills
General Competencies:
Able to communicate effectively in English, both verbally and in writing
Excellent communication and interpersonal skills
Possess a positive roll-up-the-sleeves attitude and optimistic outlook
Strong ability to work in a fast-paced team environment with fluctuating priorities, and collaborate effectively with others
Excellent organizational and time management skills with ability to set own priorities in a timely manner
High degree of flexibility and adaptability
Basic computer skills required, such as knowledge of MS Word, Excel, PowerPoint, and Outlook
Must be able to work as needed to meet tight deadlines and at peak periods
Self-motivated and organized critical thinker with solid interpersonal and business communication skills
Demonstrated ability to work in a cross functional team
Adheres to company and facility specific policies and procedures, including SOP, training and meeting requirements
Always observe safety precautions and regulations in all areas where duties are performed
Responsible for reporting all safety hazards and potential unsafe working conditions
Ensures Humacyte or other required trainings/certifications are up to date
Represents the organization in a positive and professional manner
Reports to work on time and as scheduled
Qualifications:
BS in Mechanical Engineering, Electrical Engineering, Chemical Engineering, or similar field, required
At least 3 years of industry experience in process and equipment automation
At least 3 years of relevant pharma or biotech industry experience
Experience with automation platforms including Allen-Bradley PLC, DeltaV DCS, Beckhoff TwinCAT PLC and/or Johnson Controls
Experience installing and/or supporting PI historian system
Background in Automation, Electrical Engineering or Mechanical Engineering
Knowledge and experience with standard bioprocessing skills as well as use and maintenance of common laboratory procedures and equipment
Will spend time in a clean room environment for manufacturing operations and will be required to meet applicable gowning and personal protective equipment guidelines
Apr 24, 2024
Full time
Position Background:
The Automation Engineer 2 is responsible for supporting any existing and new project automation systems at Humacyte, an FDA regulated site. This includes daily verifications required for data integrity requirements and modifications to the system configuration as required for process, building or historian automation requirements. There is an expectation that the employee will have a primary system responsibility, either DeltaV, PLC, BAS, or PI focused, but will be able to support all automation system as required .
Remote Work Designation : Not Remote
Major Accountabilities:
Utilizing current engineering skills and knowledge, provide routine automation expertise for the development of custom commercial manufacturing equipment for a human acellular vessel product with the guidance and direction of more senior team members and/or manager
Support and maintain existing PI data historian in existing manufacturing and R&D facilities
In collaboration with Senior Automation Engineer and/or Associate Director, Automation, support the installation and validation of a PI data historian for the commercial manufacturing facility
Support the installation and validation of a DeltaV system for the commercial manufacturing process
Support the installation and validation a building automation system for the commercial manufacturing facility
Support the installation and validation of OEM and custom PLCs for the commercial manufacturing process
Assist process development team in testing prototype equipment and by independently developing automation for custom research and development equipment
Promote transparency around process development activities through routine internal updates to direct manager and/or cross-functional colleagues
Support and troubleshooting automation during development, technology transfer, and commercial manufacturing
Perform thorough system tests to ensure robustness of custom automation
Assist in oversight in transition of automated equipment to comply with regulatory and quality control requirements
Assist in the development of automation documentation, including functional requirements, design documents, test protocols, SOPs and reports
Respond to automation-based alarms during standard office hours and as on-call support, as required
Support regulatory filings as required
Other duties, as assigned
Special Competencies:
Demonstrated knowledge and understanding of developing and supporting automation for commercial manufacturing processes
Familiarity with automation of bioprocess applications in GMP facility
Familiarity and understanding of basic and/or advanced cGMP compliance in the biotech/bioprocessing manufacturing environment
Knowledge of Code of Federal Regulations 21 CFR 1271 a plus
Detail-oriented, self-motivated and scientifically driven
Strong analytical and problem-solving skills
Strong knowledge of GMP quality systems
Excellent communication and interpersonal skills
General Competencies:
Able to communicate effectively in English, both verbally and in writing
Excellent communication and interpersonal skills
Possess a positive roll-up-the-sleeves attitude and optimistic outlook
Strong ability to work in a fast-paced team environment with fluctuating priorities, and collaborate effectively with others
Excellent organizational and time management skills with ability to set own priorities in a timely manner
High degree of flexibility and adaptability
Basic computer skills required, such as knowledge of MS Word, Excel, PowerPoint, and Outlook
Must be able to work as needed to meet tight deadlines and at peak periods
Self-motivated and organized critical thinker with solid interpersonal and business communication skills
Demonstrated ability to work in a cross functional team
Adheres to company and facility specific policies and procedures, including SOP, training and meeting requirements
Always observe safety precautions and regulations in all areas where duties are performed
Responsible for reporting all safety hazards and potential unsafe working conditions
Ensures Humacyte or other required trainings/certifications are up to date
Represents the organization in a positive and professional manner
Reports to work on time and as scheduled
Qualifications:
BS in Mechanical Engineering, Electrical Engineering, Chemical Engineering, or similar field, required
At least 3 years of industry experience in process and equipment automation
At least 3 years of relevant pharma or biotech industry experience
Experience with automation platforms including Allen-Bradley PLC, DeltaV DCS, Beckhoff TwinCAT PLC and/or Johnson Controls
Experience installing and/or supporting PI historian system
Background in Automation, Electrical Engineering or Mechanical Engineering
Knowledge and experience with standard bioprocessing skills as well as use and maintenance of common laboratory procedures and equipment
Will spend time in a clean room environment for manufacturing operations and will be required to meet applicable gowning and personal protective equipment guidelines
If you are looking for a dynamic work environment in a fast growing organization where you can make a difference, AnalytiChem might be the challenge you are seeking.We are looking for Inside Sales Manager that will be capable of handling multiple projects simultaneously and possess an adaptable personality. This candidate must have a high sense of urgency to give clients a positive experience and achieve individual and company goals. We are looking for 2 Inside Sales Managers!
Your main responsibilities:
Work on a sales team within the AnalytiChem North America group.
Understand the overall sales process, CRM system and procedures.
Establish, secure and grow relationships with assigned accounts in a specific geography.
Develop solutions to meet the needs of assigned accounts.
Develop & create new opportunities from assigned accounts.
Develop & execute business plans focused on specific account projects or industry segments.
Respond to specific RFPs or formal proposals as required. Monitor status and execute on won bids as needed.
Provide quotes, proposals and presentations to assigned accounts for specific opportunities as needed.
Travel to assigned account(s) locations as needed for client presentations and team sales meetings.
Support and assist with new business development activities as assigned to the sales team.
Other duties as assigned by the North America sales team.
Apr 22, 2024
Full time
If you are looking for a dynamic work environment in a fast growing organization where you can make a difference, AnalytiChem might be the challenge you are seeking.We are looking for Inside Sales Manager that will be capable of handling multiple projects simultaneously and possess an adaptable personality. This candidate must have a high sense of urgency to give clients a positive experience and achieve individual and company goals. We are looking for 2 Inside Sales Managers!
Your main responsibilities:
Work on a sales team within the AnalytiChem North America group.
Understand the overall sales process, CRM system and procedures.
Establish, secure and grow relationships with assigned accounts in a specific geography.
Develop solutions to meet the needs of assigned accounts.
Develop & create new opportunities from assigned accounts.
Develop & execute business plans focused on specific account projects or industry segments.
Respond to specific RFPs or formal proposals as required. Monitor status and execute on won bids as needed.
Provide quotes, proposals and presentations to assigned accounts for specific opportunities as needed.
Travel to assigned account(s) locations as needed for client presentations and team sales meetings.
Support and assist with new business development activities as assigned to the sales team.
Other duties as assigned by the North America sales team.
You will oversee all aspects of property operations, ensuring effectiveness, encompassing supervision of leasing, maintenance, and tenant relations activities, alongside the development and implementation of operational policies and procedures.
You'll serve as the main point of contact, promptly addressing inquiries and maintenance requests while fostering positive relationships through exceptional customer service and preventive maintenance programs to uphold property standards.
You’ll manage the property budget according to the company’s overall financial goals. Monitoring rent collection, lease renewals, and delinquencies, identifying opportunities for cost savings and revenue enhancement.
You'll establish clear performance expectations, conduct regular evaluations, and empower staff to exceed resident expectations, thus setting the property apart through outstanding service delivery.
Qualifications:
Bachelor's degree in business administration, real estate, or related field preferred.
Minimum of 5 years of experience in property management, with a demonstrated track record of success in managing multifamily or commercial properties.
Strong leadership and management skills, with ability to inspire and motivate a team.
Excellent communication, interpersonal, and customer service skills.
Proficiency in property management software and financial management tools.
Knowledge of fair housing regulations, and other relevant legal requirements.
Commitment to accountability, integrity, and delivering legendary services.
Must have Valid Driver’s License and Proof of Insurance
Reliable transportation to commute between properties.
Hiring in the following ZIP Codes 89156, 89109, 89107, 89101, 89115, 89119, 89104, 89122, 89121
Benefits:
We recognize that compensation and benefits are important to our associates and their families. We offer a wide variety of rewards to meet everyone’s needs including:
Competitive Pay commensurate with experiences
Full suite of benefits, including Medical, Dental, Vision
Matching 401K
15 days of PTO (additional 1 day each year)
6 days Paid Holidays + 1 Floating Holiday (Veteran's Day OR Day After Thanksgiving)
Fun Team Events
Housing discounts at TNC properties
Perks & Rewards through Nectar & Gifted
Employee Assistance Program
Opportunity for Advancement
Supplementary Discounts through MetLife
Apr 13, 2024
Full time
You will oversee all aspects of property operations, ensuring effectiveness, encompassing supervision of leasing, maintenance, and tenant relations activities, alongside the development and implementation of operational policies and procedures.
You'll serve as the main point of contact, promptly addressing inquiries and maintenance requests while fostering positive relationships through exceptional customer service and preventive maintenance programs to uphold property standards.
You’ll manage the property budget according to the company’s overall financial goals. Monitoring rent collection, lease renewals, and delinquencies, identifying opportunities for cost savings and revenue enhancement.
You'll establish clear performance expectations, conduct regular evaluations, and empower staff to exceed resident expectations, thus setting the property apart through outstanding service delivery.
Qualifications:
Bachelor's degree in business administration, real estate, or related field preferred.
Minimum of 5 years of experience in property management, with a demonstrated track record of success in managing multifamily or commercial properties.
Strong leadership and management skills, with ability to inspire and motivate a team.
Excellent communication, interpersonal, and customer service skills.
Proficiency in property management software and financial management tools.
Knowledge of fair housing regulations, and other relevant legal requirements.
Commitment to accountability, integrity, and delivering legendary services.
Must have Valid Driver’s License and Proof of Insurance
Reliable transportation to commute between properties.
Hiring in the following ZIP Codes 89156, 89109, 89107, 89101, 89115, 89119, 89104, 89122, 89121
Benefits:
We recognize that compensation and benefits are important to our associates and their families. We offer a wide variety of rewards to meet everyone’s needs including:
Competitive Pay commensurate with experiences
Full suite of benefits, including Medical, Dental, Vision
Matching 401K
15 days of PTO (additional 1 day each year)
6 days Paid Holidays + 1 Floating Holiday (Veteran's Day OR Day After Thanksgiving)
Fun Team Events
Housing discounts at TNC properties
Perks & Rewards through Nectar & Gifted
Employee Assistance Program
Opportunity for Advancement
Supplementary Discounts through MetLife
OBJECTIVE
To provide administrative support to the Human Resources Director assisting them in day-to-day tasks with the primary objective of saving them time and helping alleviate as much stress as possible.
ESSENTIAL FUNCTIONS
Assist the HR Director in all professional and personal needs. Anything you can do to save the HR Director time is a big part of the job.
Professional needs consist of a wide range of avenues, including, but not limited to: setting up and facilitating meetings, answering all incoming phone calls and managing voicemail, calendar, e-mails, and mail, and any projects, tasks, or issues that may be assigned to this position. Reminding HR Director of meetings for the day to be sure not to miss them.
Personal needs consist of a wide range of avenues including but not limited to personal errands, tasks, phone calls, meetings, bills/ invoices, home sitting, picking up children from school, etc.
Process HR Director business card receipt reimbursement. Ensure she is reimbursed for expenses.
Prepare travel arrangements (hotel room, flight, car, etc..)
Process all credit card statements. Review that everything is accounted for, find explanation for unknown charges, and dispute questionable charges.
Protect the confidentiality of information learned by performing the duties of the position.
Interact with and coordinate the completion of tasks with others.
Ensure the HR Director is prepared with all necessary materials and technology for presentations and meetings in which they are involved.
Be the liaison and representative for the executive team regarding all aspects of communications, building relationships with, and operating with all other departments and employees of the Company.
Create and maintain a very organized set of files of correspondence and other documents.
Prepare a variety of correspondence, reports, spreadsheets, and other documents, ensuring proper format, grammar, spelling, and punctuation.
You will be delegated many special projects. Report progress of tasks regularly and complete by date/time requested. You should never need to be asked for an update on a task given to you. You must not lose site of the task and inform assigner of status.
Varied Office Manager-type tasks that are not included on this list.
Assist in front desk relief as needed.
Assist in training for new technology, new software or programs, or new techniques within existing documents, as requested or required by Executive team’s function and operations within the company. (Google Drive, Outlook, etc.)
POSITION REQUIREMENTS
Most important Competencies are bolded.
Attitude – Present a warm and friendly personality and a helpful, positive attitude with clients, other employees, and applicants both in person and on the telephone.
Accuracy – Ensure that you are delivering corrected and complete projects. Proofread your work; give back copies with highlighted new versions checked off. The goal is to keep us from proofing your work. Organization – Have everything labeled and in its place.
Follow Through – as tasks are assigned, it is your responsibility to follow up on these tasks until completion. You cannot just ask someone once and assume it will be done. It is up to you to ask for a projected completion date and follow up until 100% complete. Document and follow up on everything. Communicate along the way to the requesting manager.
Prioritize – Understand what your priorities are by asking the appropriate person.
Anticipation – Anticipate the needs of the executive team so you don’t have to be asked to do each step.
Aptitude – Must have the aptitude to grasp the concept of the projects you are working on. Additionally, you must be able to see the “big picture” and prioritize your work accordingly. Ask why we do things so that you can improve the system.
Time Management – Utilize available email and technology whenever possible so you don’t waste time physically looking for someone to answer your question. Don’t spend hours trying to figure it out yourself if someone can help. Must be able to effectively handle multiple tasks. Must show a sense of urgency with tasks given by the HR Director.
Leadership – Must demonstrate the ability to accept projects, work through them, and correctly complete those projects in a reasonable amount of time.
Stability – Must be able to handle multiple projects without becoming “openly flustered” and get along with everyone we may encounter.
Personal Development – Strive for knowledge, embrace change, welcome challenges, be open to constructive criticism, and enjoy what you are doing.
Technical Knowledge – must possess excellent technical skills, as related to function of computers and office equipment. You should be one of the “go-to” people for questions related to software and programs we use at City Wide.
Openness – Don’t be afraid to come in and talk to your supervisor.
Learning —Desire to grow professionally and personally through increasing knowledge.
EDUCATION
Bachelor’s degree or work equivalent
EXPERIENCE
A minimum of 5 years of experience in administrative/executive assistant role.
TRAVEL REQUIRED
None
KNOWLEDGE, SKILLS, AND ABILITIES
Microsoft Office (Word, Excel, Outlook, PowerPoint, Publisher)
E-mail & Internet
CRM Database helpful
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
Job Type: Full-time
Salary: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
Dental insurance
Health insurance
Paid time off
Schedule:
Monday to Friday
Education:
Bachelor's (Preferred)
Experience:
Microsoft Powerpoint: 1 year (Preferred)
Administrative Experience: 3 years (Preferred)
Work Location: In person
Edit job
Apr 11, 2024
Full time
OBJECTIVE
To provide administrative support to the Human Resources Director assisting them in day-to-day tasks with the primary objective of saving them time and helping alleviate as much stress as possible.
ESSENTIAL FUNCTIONS
Assist the HR Director in all professional and personal needs. Anything you can do to save the HR Director time is a big part of the job.
Professional needs consist of a wide range of avenues, including, but not limited to: setting up and facilitating meetings, answering all incoming phone calls and managing voicemail, calendar, e-mails, and mail, and any projects, tasks, or issues that may be assigned to this position. Reminding HR Director of meetings for the day to be sure not to miss them.
Personal needs consist of a wide range of avenues including but not limited to personal errands, tasks, phone calls, meetings, bills/ invoices, home sitting, picking up children from school, etc.
Process HR Director business card receipt reimbursement. Ensure she is reimbursed for expenses.
Prepare travel arrangements (hotel room, flight, car, etc..)
Process all credit card statements. Review that everything is accounted for, find explanation for unknown charges, and dispute questionable charges.
Protect the confidentiality of information learned by performing the duties of the position.
Interact with and coordinate the completion of tasks with others.
Ensure the HR Director is prepared with all necessary materials and technology for presentations and meetings in which they are involved.
Be the liaison and representative for the executive team regarding all aspects of communications, building relationships with, and operating with all other departments and employees of the Company.
Create and maintain a very organized set of files of correspondence and other documents.
Prepare a variety of correspondence, reports, spreadsheets, and other documents, ensuring proper format, grammar, spelling, and punctuation.
You will be delegated many special projects. Report progress of tasks regularly and complete by date/time requested. You should never need to be asked for an update on a task given to you. You must not lose site of the task and inform assigner of status.
Varied Office Manager-type tasks that are not included on this list.
Assist in front desk relief as needed.
Assist in training for new technology, new software or programs, or new techniques within existing documents, as requested or required by Executive team’s function and operations within the company. (Google Drive, Outlook, etc.)
POSITION REQUIREMENTS
Most important Competencies are bolded.
Attitude – Present a warm and friendly personality and a helpful, positive attitude with clients, other employees, and applicants both in person and on the telephone.
Accuracy – Ensure that you are delivering corrected and complete projects. Proofread your work; give back copies with highlighted new versions checked off. The goal is to keep us from proofing your work. Organization – Have everything labeled and in its place.
Follow Through – as tasks are assigned, it is your responsibility to follow up on these tasks until completion. You cannot just ask someone once and assume it will be done. It is up to you to ask for a projected completion date and follow up until 100% complete. Document and follow up on everything. Communicate along the way to the requesting manager.
Prioritize – Understand what your priorities are by asking the appropriate person.
Anticipation – Anticipate the needs of the executive team so you don’t have to be asked to do each step.
Aptitude – Must have the aptitude to grasp the concept of the projects you are working on. Additionally, you must be able to see the “big picture” and prioritize your work accordingly. Ask why we do things so that you can improve the system.
Time Management – Utilize available email and technology whenever possible so you don’t waste time physically looking for someone to answer your question. Don’t spend hours trying to figure it out yourself if someone can help. Must be able to effectively handle multiple tasks. Must show a sense of urgency with tasks given by the HR Director.
Leadership – Must demonstrate the ability to accept projects, work through them, and correctly complete those projects in a reasonable amount of time.
Stability – Must be able to handle multiple projects without becoming “openly flustered” and get along with everyone we may encounter.
Personal Development – Strive for knowledge, embrace change, welcome challenges, be open to constructive criticism, and enjoy what you are doing.
Technical Knowledge – must possess excellent technical skills, as related to function of computers and office equipment. You should be one of the “go-to” people for questions related to software and programs we use at City Wide.
Openness – Don’t be afraid to come in and talk to your supervisor.
Learning —Desire to grow professionally and personally through increasing knowledge.
EDUCATION
Bachelor’s degree or work equivalent
EXPERIENCE
A minimum of 5 years of experience in administrative/executive assistant role.
TRAVEL REQUIRED
None
KNOWLEDGE, SKILLS, AND ABILITIES
Microsoft Office (Word, Excel, Outlook, PowerPoint, Publisher)
E-mail & Internet
CRM Database helpful
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
Job Type: Full-time
Salary: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
Dental insurance
Health insurance
Paid time off
Schedule:
Monday to Friday
Education:
Bachelor's (Preferred)
Experience:
Microsoft Powerpoint: 1 year (Preferred)
Administrative Experience: 3 years (Preferred)
Work Location: In person
Edit job
GEDA USA Elevator and Material Lift Co.
League City, TX 77573, USA
This position entails the below
Initiates or coordinate customer contact with sales managers, answer customer inquiries, maintain strong business relationships with customers and ensure excellent customer service.
Manage price pages/templates and quotes in conjunction with the sales manager and General Manager.
Maximizes current customer potential by using all available resources, including but not limited to CRM contact and data mining tools, to determine growth opportunities, regular contact with owners and key decision makers, developing and leveraging relationships, maintaining current knowledge of new product and market developments.
Develops and maintains a comprehensive product knowledge to support customers, and team members.
Develops leads by utilizing all available resources, including referrals, web, and other electronic media.
Assists customers in selecting equipment for their project.
Informs customer of prices, shipping date, anticipated delays, and any additional information needed by customer.
Answers questions from customers or individuals on how a product operates or direct them to the person that can assist them.
Achieves assigned performance goals and objectives as set by management to grow permanent elevator business.
Documents all relevant account activity in Salesforce.
Understands and sells to the organization’s capabilities and specifications.
Work with accounting manager to qualify new accounts from a financial/credit perspective.
Participate in trade shows as needed.
Participate in lunch & learns with EPC’s as necessary.
Travel: to jobsites and pre-bid meetings as required.
Apr 11, 2024
Full time
This position entails the below
Initiates or coordinate customer contact with sales managers, answer customer inquiries, maintain strong business relationships with customers and ensure excellent customer service.
Manage price pages/templates and quotes in conjunction with the sales manager and General Manager.
Maximizes current customer potential by using all available resources, including but not limited to CRM contact and data mining tools, to determine growth opportunities, regular contact with owners and key decision makers, developing and leveraging relationships, maintaining current knowledge of new product and market developments.
Develops and maintains a comprehensive product knowledge to support customers, and team members.
Develops leads by utilizing all available resources, including referrals, web, and other electronic media.
Assists customers in selecting equipment for their project.
Informs customer of prices, shipping date, anticipated delays, and any additional information needed by customer.
Answers questions from customers or individuals on how a product operates or direct them to the person that can assist them.
Achieves assigned performance goals and objectives as set by management to grow permanent elevator business.
Documents all relevant account activity in Salesforce.
Understands and sells to the organization’s capabilities and specifications.
Work with accounting manager to qualify new accounts from a financial/credit perspective.
Participate in trade shows as needed.
Participate in lunch & learns with EPC’s as necessary.
Travel: to jobsites and pre-bid meetings as required.
Southeast Utilities of GA a Congruex Company
Jacksonville, FL 32202, USA
Job Summary:
Our operating unit provides full-service construction, repair and emergency services related to Cable TV, Telephone, Fiber-Optic communications, and Power construction including underground trenching, plowing, missile and directional boring and aerial construction, and we are looking for a Billing Specialist to join our team.
We are looking for an experienced Billing Specialist to join our team! The Billing Specialist will perform various detailed accounting tasks related to the processing of high-volume accounts receivable and be responsible for the related document maintenance as well as other accounting and clerical tasks. The Billing Specialist must have the ability to work diligently to help maintain smooth operations. The ideal candidate must be reliable and hardworking with great communication skills.
Job Responsibilities:
Prepares and distributes customer invoices based on parameters outlined in the customer agreements, rate cards and /or price books.
Processes a high volume of invoices on a weekly, monthly, and quarterly basis.
Coordinates and reconciles customer Information systems and SEU internal billing / operations systems.
Identifies and implements process improvements enabling automation between SEU and customers, both internal and external
Analyzes unbilled receivables weekly, monthly, quarterly to ensure timely customer reconciliation and invoicing.
Researches and resolves a variety of internal and external inquiries concerning customer and /or vendor billing status and related issues.
Initiates communications with customers to resolve billing discrepancies and issues timely and effectively.
Implement process improvements to eliminate recurring billing issues
Maintain thorough, concise records of all relevant account activity
Perform other duties as assigned
AR / Billing - Maintain accounts receivable records to ensure accuracy
AR / Billing - Process high volume customer invoices and credits daily
AR / Billing - Prepare and process weekly AR reports and invoices
AR / Billing- Assist Project Leads with inquiries, job reallocating, reconciliation and updating with payment status
Payables - Accurately coding/verifying/entering and processing invoices for payment
Payables - Respond to vendor inquiries and resolve multiple account discrepancies
Payables - Gather and verify invoices for appropriate documentation
Payables - Maintain vendor files and archive files as needed
Payables - Assist in month-end expense variance research and closing procedures including providing supporting documentation for audits
General - Support the company in optimizing our financial transactions and systems by performing reconciliation of payments and customer accounts
General - Strengthen and grow relationships with clients by communicating with the customer
General - Exercise integrity and confidentiality in financial reporting and comply with Corporate and local operating unit financial & operational requirements
General - Perform other related duties and participate in special projects as assigned
General - Required to work additional hours and/or weekends, as needed, to meet deadlines and / or customer demands
General - Adheres to all company policies, procedures, standards, and safety rules
Required Skills & Qualifications:
Associate degree, High School diploma/GED or equivalentrequired
Understanding of basic principles of accounting and finance
Proficient in Microsoft Office Suite products including MS Dynamics 365
Must be an advanced Excel user (i.e., Pivot Tables, Vlookups, etc.)
Ability to work with all levels of management throughout the company in analyzing financial and /or operational transactions
Ability to collaborate with peers, leaders, managers and cross functionally, establishing and maintaining effective working relationships
Ability to prioritize in an environment with multiple concurrent tasks and projects with competing priorities and deadlines
A positive can-do attitude and openness to trying things new ways with an emphasis on adaptability
Ability to maintain confidentiality with sensitive information
Excellent organizing and time management skills
Strong attention to detail with a high degree of accuracy while managing large volume of documentation
Deadline driven and self-motivated
Experience in the Telecommunications / Construction industry
GRIT values – Guts, Reliability, Innovation, and Teamwork
Desired Skills & Qualifications:
BS/BA in Accounting, Finance, or related field preferred
Previous experience in the telecommunications, construction, utility and/or engineering industries
Why Work At Congruex
No matter what role you play, you are an important part of the One Congruex Family. We offer:
Medical, Dental & Vision Benefits
401(k) Program <with a Company Match
Free Wellness Resources & Marketplace Discounts
Paid Maternity & Parental Leave
Paid Basic Life Insurance & Voluntary Options
The pillars of Congruex culture are GRIT, safety, inclusion, and family.
The Fine Print:
We will determine salary based on skills and experience in relation to the function of the role, as well as equity to employees in similar roles. Some benefits have eligibility criteria. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.
Apr 04, 2024
Full time
Job Summary:
Our operating unit provides full-service construction, repair and emergency services related to Cable TV, Telephone, Fiber-Optic communications, and Power construction including underground trenching, plowing, missile and directional boring and aerial construction, and we are looking for a Billing Specialist to join our team.
We are looking for an experienced Billing Specialist to join our team! The Billing Specialist will perform various detailed accounting tasks related to the processing of high-volume accounts receivable and be responsible for the related document maintenance as well as other accounting and clerical tasks. The Billing Specialist must have the ability to work diligently to help maintain smooth operations. The ideal candidate must be reliable and hardworking with great communication skills.
Job Responsibilities:
Prepares and distributes customer invoices based on parameters outlined in the customer agreements, rate cards and /or price books.
Processes a high volume of invoices on a weekly, monthly, and quarterly basis.
Coordinates and reconciles customer Information systems and SEU internal billing / operations systems.
Identifies and implements process improvements enabling automation between SEU and customers, both internal and external
Analyzes unbilled receivables weekly, monthly, quarterly to ensure timely customer reconciliation and invoicing.
Researches and resolves a variety of internal and external inquiries concerning customer and /or vendor billing status and related issues.
Initiates communications with customers to resolve billing discrepancies and issues timely and effectively.
Implement process improvements to eliminate recurring billing issues
Maintain thorough, concise records of all relevant account activity
Perform other duties as assigned
AR / Billing - Maintain accounts receivable records to ensure accuracy
AR / Billing - Process high volume customer invoices and credits daily
AR / Billing - Prepare and process weekly AR reports and invoices
AR / Billing- Assist Project Leads with inquiries, job reallocating, reconciliation and updating with payment status
Payables - Accurately coding/verifying/entering and processing invoices for payment
Payables - Respond to vendor inquiries and resolve multiple account discrepancies
Payables - Gather and verify invoices for appropriate documentation
Payables - Maintain vendor files and archive files as needed
Payables - Assist in month-end expense variance research and closing procedures including providing supporting documentation for audits
General - Support the company in optimizing our financial transactions and systems by performing reconciliation of payments and customer accounts
General - Strengthen and grow relationships with clients by communicating with the customer
General - Exercise integrity and confidentiality in financial reporting and comply with Corporate and local operating unit financial & operational requirements
General - Perform other related duties and participate in special projects as assigned
General - Required to work additional hours and/or weekends, as needed, to meet deadlines and / or customer demands
General - Adheres to all company policies, procedures, standards, and safety rules
Required Skills & Qualifications:
Associate degree, High School diploma/GED or equivalentrequired
Understanding of basic principles of accounting and finance
Proficient in Microsoft Office Suite products including MS Dynamics 365
Must be an advanced Excel user (i.e., Pivot Tables, Vlookups, etc.)
Ability to work with all levels of management throughout the company in analyzing financial and /or operational transactions
Ability to collaborate with peers, leaders, managers and cross functionally, establishing and maintaining effective working relationships
Ability to prioritize in an environment with multiple concurrent tasks and projects with competing priorities and deadlines
A positive can-do attitude and openness to trying things new ways with an emphasis on adaptability
Ability to maintain confidentiality with sensitive information
Excellent organizing and time management skills
Strong attention to detail with a high degree of accuracy while managing large volume of documentation
Deadline driven and self-motivated
Experience in the Telecommunications / Construction industry
GRIT values – Guts, Reliability, Innovation, and Teamwork
Desired Skills & Qualifications:
BS/BA in Accounting, Finance, or related field preferred
Previous experience in the telecommunications, construction, utility and/or engineering industries
Why Work At Congruex
No matter what role you play, you are an important part of the One Congruex Family. We offer:
Medical, Dental & Vision Benefits
401(k) Program <with a Company Match
Free Wellness Resources & Marketplace Discounts
Paid Maternity & Parental Leave
Paid Basic Life Insurance & Voluntary Options
The pillars of Congruex culture are GRIT, safety, inclusion, and family.
The Fine Print:
We will determine salary based on skills and experience in relation to the function of the role, as well as equity to employees in similar roles. Some benefits have eligibility criteria. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.